📦 Shipping Information

• United States: 5–10 business days
• Canada & Europe: 5–10 business days
• Australia & New Zealand: 5–10 business days
• Central & South America: 5–10 business days
• Asia: 5–10 business days
• Africa: 5–10 business days

Additional Details:

• Max delivery time: 15 business days
• Processing time: 2–5 business days (not included in shipping time)
• Shipping times exclude any delays caused by customs clearance

💰 Return & Refund Policy

• We offer a 100% money-back guarantee on all products that are defective or damaged during shipping.
• If your item arrives damaged or defective, contact us and we will provide a return address and a replacement or refund, as preferred.
• If you are unsatisfied with your order, please contact our support team and we will do our best to help you.
• Customers are responsible for paying return shipping costs.
• We do not issue refunds if:
  • Your order does not arrive due to factors within your control (e.g., providing the wrong shipping address).
• Refund requests can be submitted within 15 days after the guaranteed delivery period (30 days) has expired. You can do this by sending a message on our Contact Us page.

📦 Order Cancellation

• All orders can be cancelled until they are shipped.
• If your order has been paid and you need to change or cancel it, you must contact us within 12 hours.
• Once the packaging and shipping process has started, the order can no longer be cancelled.